Ordering and Returns
Most frequent questions and answers
If you would like to change or cancel your order please contact us at email@example.com or call 800-955-3904 during business hours (9 a.m. – 5 p.m. ET).
During the checkout process you may choose any of our current payment options including American Express, MasterCard, Visa, and Discover credit cards. If you would like to be billed please place your order over the phone by calling 800-955-3904 during business hours (9 a.m. – 5 p.m. ET).
If your product is missing discs or is supposed to include a study guide and does not, please contact customer service at 1-800-955-3904 and we will replace your product or send you any missing components immediately.
Every Now You Know Media product is backed by our full 90-day satisfaction guarantee. If you are not completely satisfied with your purchase for any reason, please complete a Returns Form. We will issue an exchange or a full refund for the price you paid. If a disc should break, warp, or become damaged, we will happily replace it for free, as long as the product is still sold on the website.
Your order will reach you within 5–10 days of your purchase. For international purchases, you will typically receive your package within 14 business days from the time you place your order. However, each country has a different customs policy, making it impossible to guarantee an exact delivery time.