Customer Support

Technical Support  |  Ordering and Returns  |  Shipping  |  Pricing and Billing  |  Buyer’s Guide  |   Contact

Technical Support

Most frequent questions and answers

Please read this guide, which will provide you with all the information you need to purchase, download, and listen to our downloadable programs.

Please read this guide, which will provide you with all the information you need to import your CDs to your computer, and transfer them to your portable music player.

Please read this guide on what MP3 CDs are and how you can use them.

Please read this guide, which explains how to use the written study guide included with your CD.

Ordering and Returns

Most frequent questions and answers

Learn25 offers CD and DVD versions of select courses and retreats during time-limited sales. To be notified of these sales, please sign up for our email list at the bottom of the page. Audio downloads are also available for all products year-round.

If you would like to change or cancel your order please contact us at [email protected] or call 800-955-3904 during business hours (11 a.m. – 2 p.m. ET).

If you wish to cancel your Learn25 Unlimited or MertonTalks subscription, we will be sad to see you go. That said, you can cancel your Learn25 subscription by following the steps below.

  1. Log in to your account using your e-mail address and password.
  2. From your account page, click the “My Subscription” tab. It will be the bottom option under “My Subscription” on the left-hand side of the screen.
  3. On the “My Subscription” page, click your subscription number or the “View” link to the right of your subscription number.
  4. Click Cancel. It will be the first option on the fifth line down.

Once you click “Cancel,” your subscription status will change to “Pending Cancellation.” This will remain in effect until your subscription renewal date. After that time, your cancellation request will be finalized. A stop will be placed on your monthly, automatic payments and you will not be able to download any new programs through your subscription package.* You will, however, still be able to access the programs that you have previously paid for through your “My Downloads” tab.

If you change your mind in the future, you can reactivate your Learn25 subscription by following the above steps and then clicking “Reactivate” when you reach Step 4. NOTE: reactivating your subscription will re-initialize your monthly, automatic payments.

If you have further questions about this process, need help, or have other customer service concerns, feel free to contact us by calling (800) 955-3904 or emailing [email protected].

* Of course, you are welcome to purchase any program at the price that it is currently listed.

During the checkout process you may choose any of our current payment options including American Express, MasterCard, Visa, and Discover credit cards. 

Please contact us at [email protected]

Please contact us at [email protected]

If your product is missing discs or is supposed to include a study guide and does not, please contact customer service at 1-800-955-3904 and we will replace your product or send you any missing components immediately.

If you are unsatisfied with your product, please print and complete this Returns Form and include with your returned product. Ship your return to the following address:


Learn25 / CuriosityStream

8484 Georgia Ave.

Ste. #700

Silver Spring, MD 20910

If you feel that you have received the wrong product, please contact customer service at [email protected], within 72 hours of receiving the product.

Every Learn25 / Now You Know Media product is backed by our full 90-day satisfaction guarantee. If you are not completely satisfied with your purchase for any reason, please complete a Returns Form. We will issue an exchange or a full refund for the price you paid. If a disc should break, warp, or become damaged, we will happily replace it for free, as long as the product is still sold on the website.

Your order will reach you within 5–10 days of your purchase. For international purchases, you will typically receive your package within 14 business days from the time you place your order. However, each country has a different customs policy, making it impossible to guarantee an exact delivery time.

Please note that during the COVID-19 pandemic, we are extremely backlogged on orders and have taken up to 6 weeks to arrive.

Shipping

Most frequent questions and answers

Orders typically ship within 48 hours and reach customers within 5–10 days.

Please note that during the COVID-19 pandemic, we are extremely backlogged on orders and have taken up to 6 weeks to arrive.

Inside the U.S.:

  Number of Programs
1 Program $7.95
2 Programs $12.95
3 Programs $17.95
4 Programs $21.95
5 Programs $25.95
6+ Programs $29.95

Outside the U.S.: $25

Please create an account by clicking My Account / Order Status in the top right-hand side of our site. During sign-up, we’ll ask for your shipping address details, including country. If your country is not in the dropdown menu of available countries, we cannot ship to your country at this time.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.

Pricing and Billing

Most frequent questions and answers

If you are ordering from outside the state of Maryland, you do not have to pay sales tax. If you are ordering from Maryland, a 6% sales tax will be added to your order.

Click My Account in the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click My Account in the top right-hand side of our site to print invoices.

Credits usually take 7–10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

Most frequent questions and answers

To find the product(s) you’re looking for, you may do the following:

  1. Use the navigation menus on the top right of our website.
  2. Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left, and bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand.” Whereas scrolling over anything that is not a link will leave your cursor as an “arrow.” You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click View Cart at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Contact Us

Contact us by email at [email protected]

Contact us by phone at 1-800-955-3904

Monday-Friday: 11am – 7pm ET

Our mailing address is:

Learn25 / CuriosityStream
8484 Georgia Ave, Ste. 700
Silver Spring, MD 20910

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