Privacy Policy

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This privacy policy sets out how {{config path=”general/store_information/name”}} uses and protects any information that you give {{config path=”general/store_information/name”}} when you use this website. {{config path=”general/store_information/name”}} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. {{config path=”general/store_information/name”}} may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Now You Know Media, Inc. The collective work includes works that are licensed to Now You Know Media, Inc. Copyright 2003, Now You Know Media, Inc ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Now You Know Media, Inc or purchasing Now You Know Media, Inc products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Now You Know Media, Inc or to purchase Now You Know Media, Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Now You Know Media, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Now You Know Media, Inc used in the site are trademarks or registered trademarks of Now You Know Media, Inc.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Now You Know Media, Inc disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Now You Know Media, Inc does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Now You Know Media, Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Now You Know Media, Inc shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Now You Know Media, Inc has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Now You Know Media, Inc product is mistakenly listed at an incorrect price, Now You Know Media, Inc reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Now You Know Media, Inc reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Now You Know Media, Inc shall issue a credit to your credit card account in the amount of the incorrect price.

Terms Termination

These terms and conditions are applicable to you upon your accessing the site and/ or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Now You Know Media, Inc without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Now You Know Media, Inc may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Now You Know Media, Inc.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Now You Know Media, Inc products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Now You Know Media, Inc products) must be commenced within one (1) year after the claim or cause of action arises. Now You Know Media, Inc’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Now You Know Media, Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Now You Know Media, Inc or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Now You Know Media, Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user- generated content on the site, Now You Know Media, Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Now You Know Media, Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Now You Know Media, Inc in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Now You Know Media, Inc, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Now You Know Media, Inc may link to sites operated by third parties. However, even if the third party is affiliated with Now You Know Media, Inc, Now You Know Media, Inc has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Now You Know Media, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Now You Know Media, Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

All LibertyTalks programs are delivered at the highest quality with the most careful consideration. We pride ourselves in providing you with the best and most intellectually stimulating series possible. All of our audio and video lecture programs come with a 100% satisfaction guarentee so you can purchase knowing your satisfaction is a top priority.

We know how important it is for your information to be safe and protected. Read our Privacy Policy below and give yourself peace of mind that your information will not be used in any way other than to benefit your experience with NowYouKnowMedia.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or site feature.

To communicate with you via mail or email, including to send you promotions.

If you have submitted your email address on our site, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted with SHA-256 into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Safari, or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Now You Know Media. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. It also does not include cooperative databases and data processing organizations, which may use this information for marketing purposes. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. We may also provide statistical or transactional information to collaborative database organizations that use such information for research and to create statistical models used to recommend and rent names to other organizations. We may sell or rent your personally identifiable information to select organizations that we have pre-approved for limited marketing purposes.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If you would prefer that your information not be used by Now You Know Media or the database service organizations with which it works for marketing purposes, please send your opt-out request to [email protected].

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please click the “opt-out” link at the bottom of the page of our promotional emails. You may also send your request via email to [email protected], or call our Customer Service line at 1-800-955-3904. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 24, 2018.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

We at NowYouKnowMedia care about your privacy and protection. We want you to feel at ease when purchasing from our collection of over 350 audio and video programs.

Do you have questions about your recent Now You Know Media purchase? Need help understanding how to use your brand new CDs or DVDs?
Find quick answers to all of your questions below…

• Order Status
• My Account
• International Shipping
• Guarantees
• Pricing and Billing
• Buyer’s Guide
• Technical Support

Order Status

When does my order ship?

Orders typically ship within 48 hours and reach customers within 5-10 days.

How do I change quantities or cancel an item in my order?

If you would like to change or cancel your order please contact us at info@nowyouknowmedia or call 800-955-3904 during business hours (9am-5pm EST).

My order never arrived.

Please contact us at info@nowyouknowmedia or call 800-955-3904 during business hours (9am-5pm EST).

An item is missing from my shipment.

Please contact us at info@nowyouknowmedia or call 800-955-3904 during business hours (9am-5pm EST).

My product is missing parts.

If your product is missing CDs, DVDs or is supposed to include a study guide and does not, please contact Customer Service at 1-800-955-3904 and we will replace your product or send you any missing components immediately.

My Account

How do I create an account?

1. Click the “My Account” link at the top right side of our site.
2. Under the New Customers heading, click on “Create an Account”.
3. Enter your personal information and desired Login Information.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account” link at the top right hand side of our site and sign in with your username and password. Click on “Account Information” in the menu on the left side of the page.

 

How much is my shipping?

Inside the U.S. & Canada:

	Small Programs (1-3 Discs)	Large Programs (4+ Discs)
1 Program	$3.95	$8.95
2 Programs	$6.00	$15.95
3 Programs	$8.00	$19.95
4 Programs	$10.00	$22.95
5 Programs	$13.00	$25.95
6 Programs	$16.00	$27.95
7+ Programs	$19.00	$29.95

Outside the U.S. & Canada: $19.95

I forgot my password.

Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot Your Password?”. Enter the email address associated with your account and you will receive an email with a brand new password.

How do I return my product?

If you are unsatisfied with your product, please print and complete this Returns Form and include with your returned product. Ship your return to:
Now You Know Media Returns
12115 Parklawn Dr., Suite B
Rockville, MD 20852

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service, at 1-800-955-3904, within 72 hours of receiving the product.

What is your return policy?

Every Now You Know Media product is backed by our full 90-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase for any reason, please complete a Returns Form and we will issue an exchange or a full refund for the price you paid. If a disc should break, warp or become damaged, we will happily replace it for free, as long as the product is in production.

When will I receive my order?

Your order will reach you within 5-10 days of your purchase. For international delivery, typically, from the time you place your order, you will receive your package within 14 business days. However, each country has a different customs policy, making it impossible to guarantee an exact delivery time.

International Shipping

Do you ship to my country?

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During sign-up we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options including American Express, MasterCard, Visa, and Discover Credit Cards. If you would like to be billed please place your order over the phone by calling 800-955-3904 during business hours (9am-5pm EST).

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Our 90-Day Satisfaction Guarantee

Every Now You Know Media product is backed by our full 90-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase for any reason, please complete a Returns Form and we will issue an exchange or a full refund for the price you paid. If a disc should break, warp or become damaged, we will happily replace it for free, as long as the product is in production.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

If you are ordering from outside the state of Maryland, there is no sales tax. If you are ordering from Maryland, a 6% sales tax will be added to your order.

I have a question on my charges.

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top right of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

 

Technical Support

How do I listen to my CDs on an iPod or mp3 player?

Please read this guide, which will provide you with all the information you need to import your CDs to your computer, and transfer them to your portable music player.

How do I use downloadable programs?

Please read this guide, which will provide you with all the information you need to purchase, download and listen to our downloadable programs.

How do I access my study guide?

Please read this guide, which explains how to use the written study guide included with your CD.

Why are the titles of the lectures wrong in iTunes?

Please read this guide, which will help you fix the titles and other meta-data associated with your digital audio files.

How do I contact you?

We can be reached between the hours of 9am-5pm EST, Monday through Friday.
Contact us by phone at 800-955-3904
Contact us by email at [email protected]

Our mailing address is:
Now You Know Media, Inc.
12115 Parklawn Dr., Suite B
Rockville, MD 20852

We can’t find the page you’re looking for. There may be a few reasons:

• If you typed the URL directly, you may wish to double-check the spelling.
• If you clicked on a link to get here, the link may be outdated.

We’re here to help! Please try taking these steps:

• Go back to the previous page.
• Use the search bar at the top of the page to search for the product.
• Contact our customer service representative by phone at 1-800-955-3904, or by email at [email protected]. We’ll help you out as soon as we can between 9am and 5pm EST.
• Follow these links to get you back on track!
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